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Getting Started

Contacting Support

If you can't find what you need in the help articles, you can submit a support ticket directly from FormLab.

How to Reach Us

There are several ways to open a support ticket:

  • Click "Contact Support" in the navigation menu (under your profile/avatar menu, or in the mobile menu)
  • Or scroll to the bottom of any help page and click the "Contact Support" button
  • Or go directly to formlabapp.com/help/contact

Submitting a Ticket

The support form is straightforward — here's what to fill in:

  • Choose a category: Select Bug Report, Question, or Feature Request — this helps us prioritize and route your message
  • Write your message: Describe the issue or question in detail. The more context you provide, the faster we can help
  • Attach screenshots (optional): You can attach up to 3 screenshot images (5MB each) to show what you're experiencing. Click "Attach Screenshots" and select your files — you'll see previews before submitting
  • Automatic context: FormLab automatically captures helpful diagnostic information (your browser, screen size, and the page you were on) — you don't need to include this manually

Click Submit to send your ticket.

After You Submit

Once your ticket is submitted:

  • You'll see a confirmation page with a reference number (e.g., TICK-0042)
  • Save this reference number for your records
  • Our team reviews tickets and will follow up as needed

Tips for Helpful Tickets

Getting the right details in your ticket means faster, more accurate help:

  • For bug reports: describe what you expected to happen vs what actually happened
  • Include steps to reproduce the issue if possible
  • Screenshots help enormously — a picture is worth a thousand words
  • For feature requests: explain the problem you're trying to solve, not just the feature you want

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